7 days, full refund, no questions asked.
If Prepium is not right for you, email [email protected] within 7 days of your purchase and you get your money back in full. You do not need to give a reason.
What it covers
Every purchase: lab passes (CKA, CKAD, CKS, RHCSA), single full-exam attempts, access extensions, bundles and question banks (KCNA, KCSA, NSE4, Security+). The 7 days run from the date of purchase, whether or not you have activated or used the access.
How to ask
- Email [email protected] from the address on your Prepium account, or include that address and your order number.
- We issue the refund through Lemon Squeezy, our payment provider and merchant of record, back to your original payment method. We aim to process requests within 2 business days; your bank decides how quickly it appears on your statement.
- When a purchase is refunded, the access it granted ends. Your account, attempt history and any free access stay in place.
Lab sessions that fail on our side
Separately from refunds, you are never charged for a platform failure. If a full exam simulation fails to start, or the platform ends it, the attempt is credited back to your account automatically. Free practice sessions that fail to provision do not count against your weekly allowance. If something still looks wrong, use "Report a problem" or email us and we will put it right.
After 7 days
Refunds after 7 days are at our discretion. If something on the platform prevented you from using what you paid for, tell us: we would rather fix it, extend your access or refund you than keep money for a service you could not use. This policy does not limit any rights you have under the consumer law that applies to you.